Prioritizing job duty training over educating new employees about crucial office policies can lead to miscommunication and increased risk of misconduct. Minimize risk by documenting your practice’s employment policies, with resources from TDIC.

Effective communication and a basic understanding of the Americans with Disabilities Act are important tools to reduce risk and improve care for patients with special needs. One call to TDIC’s Risk Management Advice Line illustrates how AwDA violations might occur.

When offering refunds to dental patients, it is essential to have clear policies and procedures in place. Refund policies should be communicated clearly to patients, so they understand under what circumstances refunds will be offered and what documentation may be required. Dental practices should weigh the potential benefits against the risks and ensure that they have policies and procedures in place to handle refunds in an impartial and transparent manner.