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Course Description:
Your patient's coverage changes annually – are you ready? Aside from the usual benefits re-verification we’ll need to update our patient conversations. When our patients understand their financial obligations, they are more apt to accept treatment. We’ll discuss how to obtain complete plan documentation beyond the ID card. Effective plan design conversations will also be shared. A Q&A session will wrap up our inaugural session.

Learning Objectives:

• Identify problematic plan design elements
• Formulate benefit conversation starters with patients
• Prepare for a successful 2024

Speaker:
Teresa Duncan, MS

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HOW TO ACCESS RECORDING ON NJDA ON DEMAND 

• To access recordings of past Elevate Workshop Series sessions you must create an account with NJDA On Demand.
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Course Description:
The HIPAA rules require annual training updates for employees. This course is designed to meet that requirement with a review of compliance requirements for protecting the privacy and security of the protected health information in dental practices. Special emphasis will be placed on needed security risk assessments and implementation of security protocols to protect patient information from security breaches. Updates on the ever-increasing number of cybersecurity threats and how dental practices can protect their patient data from breaches.

Learning Objectives:

• Discuss the responsibilities that dental practices have under the HIPAA rules.
• Evaluate their practices’ level of compliance with security protocols for patient information.
• Implement strategies for enhancing security measures in the face of increasing security threats.

Speaker:
Kelly Anne Koch

Course Description:
Artificial intelligence (AI) – friend or foe to dental practices? This powerful tool is everywhere but can it help YOU? We’ll cover the multiple uses available to you. AI-enhanced images not only help with diagnosis but also with treatment case acceptance. Claims documentation is also improved by sending clear, contrasting images. We’ll also discuss how carriers use AI for their claims processing.

Learning Objectives:

• Explore the variety of AI usage in our offices
• Evaluate the impact of AI on our patient conversations
• Consider the use of AI on our claims

Speaker:
Teresa Duncan, MS

Course Description:
How often have you read through a carrier contract and had to look up a term? Or scanned a patient’s benefit breakdown only to stop at a brand-new clause? Let’s walk through terms and limitations that may confuse not only you but your patients. A Q&A session will held at the end.

Learning Objectives:

• Discover why you should ask for your contract addenda
• Identify problematic benefit clauses

Speaker:
Teresa Duncan, MS

Course Description:
In surveys to dentists, dental insurance has been cited as one of the major problems faced by dental practices as almost 264 million people have some type of dental benefit plan. It is incumbent that dental offices are aware of trends in the dental benefits industry and how these trends may affect a typical dental practice. Participants will hear about major trends in the national dental benefits marketplace. Topics to be discussed include trends on enrollment, premiums, network participation, annual maximums and more. In addition, you will hear of recent ADA advocacy efforts and learn where to find valuable dental insurance resources and assistance.

Learning Objectives:

• Participants will learn of the major trends in the national dental benefits marketplace which includes enrollment, premiums, network participation and plan annual maximums.
• Participants will be knowledgeable of available ADA resources and will learn how to receive one-on-one assistance from the ADA.

Speaker:
Dennis McHugh

Program information coming soon!

Course Description:
Carriers prefer your clinical notes over narratives when reviewing documentation. What seems like a small change can have a large impact on your office. Your clinical records should be as complete as possible in order to avoid scrutiny and state board or carrier audits. This is an ongoing team effort. We’ll review best practices for clinical notes and why I’m more worried about lawyers than carriers. As always, Q&A follows our discussion.

Learning Objectives:

• Evaluate the best way to send documentation to carriers
• Prepare your clinical templates to provide clear patient treatment records

Speaker:
Teresa Duncan, MS

Program information coming soon!

Course Description:
Are your carrier relationships profitable? Which reports will show you the answer? How do you analyze the data? By monitoring a few key metrics you can decide if you’re ready to make any big changes. One particular factor doesn’t show up on any dashboard but can quickly torpedo your efforts. Q&A will be available after the discussion.

Learning Objectives:

• Understand the current insurance environment and plan for near future changes
• Explore key reports beyond production and collection

Speaker:
Teresa Duncan, MS

Course Description:
Are you ready for the annual coding changes? We'll explore the new and revised codes so that you can stay current and HIPAA compliant. Existing treatment plans will need to be reviewed for accuracy and any fee increases. Is your entire team aware of the documentation required by new codes and materials? Round out your year with a coding action plan!

Learning Objectives:

• Prepare for 2025 coding changes
• Assess the need for improvements to your documentation systems

Speaker:
Teresa Duncan, MS

Course Description:
In today’s complex work environment, new employees need a thorough orientation to the dental practice, and training in specific in practice protocols. This is especially true for infection prevention and control protocols, as well as OSHA compliance. This process, known as onboarding, is a multi-step process that, when completed, helps to ensure that new team members can be effective and productive when performing their job functions. Learn what should be included in the onboarding process, how to develop an efficient onboarding process using video and other media, as well as standard operating procedures for job tasks and competency evaluations.

Learning Objectives:

• Evaluate the practice’s current process to familiarize new employees with their job tasks.
• Identify necessary components of the onboarding process.
• Create innovative methods of providing training to new employees.
• Prepare new employees for successful and long-term employment.

Speaker:
Speaker TBD

Course Description:
Obtaining reimbursement for periodontal services can be challenging for even the most experienced insurance coordinator. Is there room for improvement in our documentation? How can we educate the patient so that they can advocate for their own benefits? We’ll review what tools and tactics could be used to alleviate this pain point. Q&A will round out this discussion.

Learning Objectives:

• Discover why periodontal claims are heavily scrutinized
• Evaluate your current periodontal claims process

Speaker:
Teresa Duncan, MS