What began as a rather straightforward follow-up procedure quickly escalated into a patient’s complex request for a refund and access to their medical records. This case study demonstrates how the situation unfolded, where the breakdown in communication and protocols occurred and what the dentist should have done differently to prevent escalation. Read More

Avoiding conflicts with patients or employees only allows them to grow and expose the dental practice to liability risks. With clarity, patience, empathy and objectivity, dentists can better navigate disagreements and de-escalate potential crises. Read More

The integration of AI into dentistry is an exciting advancement that holds promises of improved patient outcomes and streamlined operations. TDIC’s Risk Management analysts explain the risks associated with AI use and share tips for mitigating those risks. Read More