Manage Risk Banner

Resources & Tools


MCMC Logo FINAL - Copy
TDIC protects dentists throughout their entire careers and is proud to be the presenting sponsor of the My Career My Community program for Rutgers School of Dental Medicine students. Click here to view the tentative 2024 schedule!



  • Nov 17, 2023

    Navigating AwDA Compliance: Providing Inclusive Care for Patients with Special Needs

    Effective communication and a basic understanding of the Americans with Disabilities Act are important tools to reduce risk and improve care for patients with special needs. One call to TDIC’s Risk Management Advice Line illustrates how AwDA violations might occur.
  • Oct 26, 2023

    More than Money: Weighing the Risks and Benefits of Patient Refunds

    When offering refunds to dental patients, it is essential to have clear policies and procedures in place. Refund policies should be communicated clearly to patients, so they understand under what circumstances refunds will be offered and what documentation may be required. Dental practices should weigh the potential benefits against the risks and ensure that they have policies and procedures in place to handle refunds in an impartial and transparent manner.
  • Sep 22, 2023

    Ensuring Ethical Dental Care: Obtaining legal Consent for Nonverbal Adults

    Obtaining proper, legal consent for nonverbal adults is of paramount importance in the dental practice. By becoming familiar with local laws, employing effective communication strategies, involving caregivers and advocate, and maintaining meticulous documentation, dentists can navigate this complex landscape and provide ethical and patient-centered care for a vulnerable population.
  • Jul 6, 2023
    Angry Patient Article Image

    When Patients are Angry: De-escalation and Risk

    Handling unhappy patients can be an unfortunate reality of practice ownership. On the rare occasion anger escalates to aggression, be mindful of your obligation to provide a safe working environment for your employees. Follow guidance for safe and appropriate de-escalation tactics.
  • Jun 8, 2023
    Ransomware Image

    Ransomware on the Rise: Steps To Protect Your Practice and Systems From Cyber Disruption

    When a cyberattack hits, your practice comes to a screeching halt. A compromised system can mean no access to schedules, billing or patient records. Learn how to proactively protect your systems, prevent cyber incidents and responsibly respond to a ransomware attack.