Resources & Tools


View all videos on NJDA On Demand

TDIC Risk Management Matters
Dentists may occasionally encounter patients who are unhappy with their reconstructive treatment.
Dentists can reduce risk in the dental pratice by creatin a confirming communication climate.
Treatment errors can happen in any dental practice.


Oct 26, 2023

When offering refunds to dental patients, it is essential to have clear policies and procedures in place. Refund policies should be communicated clearly to patients, so they understand under what circumstances refunds will be offered and what documentation may be required. Dental practices should weigh the potential benefits against the risks and ensure that they have policies and procedures in place to handle refunds in an impartial and transparent manner.