Dismissing a patient can be a difficult decision, especially when treatment is still in progress. This article highlights common reasons for dismissal, including noncompliance, missed appointments, inappropriate behavior, and payment concerns, while emphasizing the importance of clear communication, thorough documentation, and proper procedures to avoid patient abandonment.

Article Provided by TDIC. Surveillance cameras are becoming more common in dental offices. Be aware of the HIPAA and privacy regulations surrounding their use, as well as basic recording guidelines for practice owners. Read More

What began as a rather straightforward follow-up procedure quickly escalated into a patient’s complex request for a refund and access to their medical records. This case study demonstrates how the situation unfolded, where the breakdown in communication and protocols occurred and what the dentist should have done differently to prevent escalation. Read More