Article Provided by TDIC. Surveillance cameras are becoming more common in dental offices. Be aware of the HIPAA and privacy regulations surrounding their use, as well as basic recording guidelines for practice owners. Read More

What began as a rather straightforward follow-up procedure quickly escalated into a patient’s complex request for a refund and access to their medical records. This case study demonstrates how the situation unfolded, where the breakdown in communication and protocols occurred and what the dentist should have done differently to prevent escalation. Read More

Avoiding conflicts with patients or employees only allows them to grow and expose the dental practice to liability risks. With clarity, patience, empathy and objectivity, dentists can better navigate disagreements and de-escalate potential crises. Read More